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 About Jacko's Death & Social Media

I find it interesting watching reactions on the social media platforms.

All the generations 30-40yo are in deep mourning, even shock.

All the generations 25-30yo are being reflective of a man who was revered as an immortal, in every aspect of their lives from early childhood, regardless of their like or dislike of the man.

The younger generations, 25 and under - but particularly younger, have another common thread. They are rejoicing that this bizarre creature is dead, and take offense to the reaction of the older generations.

Interesting - Isn't it ?

I saw Captain Eo....
I stood in line for Thriller.
I danced like a fool to Billie Jean.
The man in the mirror was everywhere.

Guess which generation I am in.

Posted by babylakes at 09:36 PM | Permalink | Comments (0) | TrackBacks (0)

Photo Caption: all tiers of area management teaching their salespeople

how to best serve customers.

Dear Telus

       I have been a loyal client for nearly a decade. To this effect, I am thoroughly pleased to write to you today, as I am convinced that you value any feedback from such a long-tenured patron.

        Since I have been using my Blackberry Pearl, my trackball has failed twice.  Both times, I was well treated and settled for a swap unit.  

        I would like to point, however, that in both of those experiences I remained without a functional phone for seven to ten business days, never the two to five as the clerk had promised. 

        My luck never fails, and so my trackball failed today again.  I was right across the street from a privately owned Telus store in the downtown, but, alas, I will spare you the details of the unethical bullshit they fed me over there. My real misfortune started when it dawned on me that your corporate store would surely be quicker to solve my irritation. 

     As you may have guessed, I was not taking kindly to being told that my only option was to get, yet another swap unit. This would have been the fourth phone (original phone, first swap, second swap, ..and) I received in one year, and I was also aware that I would be without a working phone for seven to ten days without reimbursement.

    There was a lot of noise in the store, but, how lucky is it to walk into a store and all levels of area management are standing in the middle of the salesfloor? (see photo)

    The salesperson options were limited. It is not your policy to replace trackballs of on-warranty phones, and all the boss's boss's were standing right next to her. But this was no ordinary case.

    Were you really just going to send me a fourth phone and make me wait a week?  I asked to speak to the next level of management (area manager). I point out the fact that I used your Blackberry Phone to take the above photo, I'll get into the mechanics of that later. 

    The salesperson approached her manager but was refused, then placed me on the phone to speak to "Client Care".  Now, to be honest, I would have been pleased to speak to anyone in any capacity to help me.

     All I really wanted was for the salesperson to replace my trackball, which from my online research, takes about twenty seconds to do.  It's far less costly than a refurbished phone, I would have not went a week without service and, you guessed it, you would have a slightly less frustrated patron.

    Let me refer you again to the above photograph. Who you see here are all tiers of area management, teaching their salespeople how to best serve customers. To my misfortune, this was a very loud and enthusiastic conversation, and I couldn't hear a damn thing on the phone.

    I covered my ears struggled to communicate with the person on the other end of the phone, which, allegedly, may have been able to provide an amiable conclusion to all this fracas. 

  After several minutes of struggling to hear the person I finally had to ask the other salespeople to be a quiet. In fact I simply said it loud enough for everyone within standing distance to understand that I was having difficulty listening to the phone. 

   The cluster of management , who had watched the entire drama unfold, were unmoved and continued their loud banter. I had no choice but to hang up on "Client Care", and to that person, I apologize. Your voice was barely audible over the racket in the store. 

    All I wanted was for my trackball to be changed. YouTube it. This uncomplicated proceedure takes less than 20 seconds. I felt terrible for the salesperson, her manager's refusal to speak to me must have been humiliating. I left without a solution and with a humbled salesperson behind the counter. 

    Sometimes my luck does work for me though. It happens that the right-side button on this damn Blackberry is programmed to pull up my camera, and without a trackball I managed to take your picture, with your phone, that you wouldn't fix.

    Remember though that every person in this photo was aware that the solution to my problem was easy, logical, and inexpensive (and possible, right then and there, no questions asked). Every person in this photo also acutely knew that the manager had horribly shamed the salesperson. Moreover, each of the managers in this photo, smiled and posed for my photograph. None of them offered any assistance.  

    If their impression of best serving a customer is "posing for the photographer", what are they doing teaching the salespeople?

    Bravo! Telus, Bravo! 

Update: Mar 25 2009

  I called today to try to send this post to Telus Client Care (Loyalty).  Mike, from Toronto, was not interested in even receiving this documentation. I asked Mike, from Toronto, if there was any record of this post on my account, since they ARE client care, and every tier of management is in the photo.  Not only is it not documented, Mike, from Toronto, systematically refused to let me send it to him, or his manager. Mike, from Toronto, systematically refused to place me in contact with Karen Skerry, area manager corporate stores atlantic canada, seen in the above photo.

  All I get is the same rhetoric: I can pay for a new Blackberry, which Telus graciously offers a voucher for 200$ which hardly covers the cost of the device, or I can wait another 7 to 10 days to get the fourth phone in a year.  Telus is NOT offering compensation for the two previous service interuptions which amount to 14-20 days in the past year, waiting for new devices to arrive, nor are they offering compensation for the 7 to 10 days it would take to receive a new Pearl, should I have aquiested to their policy. 

  I explained to Mike, from Toronto, that it is possible, that in the millions of customers that Telus has, that sometimes some client experiences surpass the ordinary for which policies are written.  On the millions of clients, it is inevitable that SOMETIMES the policies in place just don't cut the mustard.

 Telus.... just send me a trackball.   Is that REALLY too much to ask? 

Final comment!  What is even cooler, is that the minute I got off the phone with Mike, from Toronto... Feedjit recorded a hit... you guessed it... from Toronto!   ...I wonder if it was Mike?

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The Vanilla Blues Cafe - Official Top Five Personals Dating Sites

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Posted by babylakes at 03:04 PM | Permalink | Comments (0) | TrackBacks (0)

The Vanilla Blues Cafe -

Why trust Dan Robichaud's Ratings ?

As a global professional with expertise in representing organizations to senior level executives, government officials, and delegates from throughout Canada, Europe, and French-speaking Africa, Daniel has regularly attended and led trade missions and served on export strategy committees. His academic background lies in a solid foundation of theatre studies from Université Sainte Anne, as well as French Language and Literature Accreditation from Université Libre de Bruxelles (ULB). Other studies include certification in finance and investments, estate planning, international commerce and economic development. He has extensive past appointments to peer juries as well as a diverse curriculum of speaking engagements.

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Posted by babylakes at 03:04 PM | Permalink | Comments (0) | TrackBacks (0)

Why trust Dan Robichaud's Ratings ? As a global professional with expertise in representing organizations to senior level executives, government officials, and delegates from throughout Canada, Europe, and French-speaking Africa, Daniel has regularly attended and led trade missions and served on export strategy committees. His academic background lies in a solid foundation of theatre studies from Université Sainte Anne, as well as French Language and Literature Accreditation from Université Libre de Bruxelles (ULB). Other studies include certification in finance and investments, estate planning, international commerce and economic development. He has extensive past appointments to peer juries as well as a diverse curriculum of speaking engagements.

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Posted by babylakes at 03:03 PM | Permalink | Comments (0) | TrackBacks (0)

Alright... seriously folks. In nine months this kid got over TWENTY ONE MILLION HITS.

He needs to be awarded a degree in viral marketing.

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This has got to be the most embarrassing Facebook moment ever!

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